Managing an Airbnb listing can feel like a full-time job – in fact, speaking from experience, it can feel like ten different jobs all at once!
Not only is there the time it takes to set up your listing, but a great Airbnb host will take the time to optimize the listing – either by updating the information to answer some of the most frequently asked questions from guests, or changing the cover photo to find out which has the best guest appeal.
And that’s not even taking into account the pricing, guest messaging prior, during and after the stay, preparing your home and greeting your guests – once all this is completed, you’ll be ready to take a well-earned break!
We think it would be better for you to sit back with your feet up, possibly on a beach, with a cocktail in hand and let some of these lovely people take care of all those stresses.
The Hostmaker team is now over 50 people who help care for your home and ensure your guests have a fantastic trip – take a look at some of the faces who keep the cogs turning to make sure every Hostmaker Airbnb guest is kept happy:
Housekeeper – maybe you’ve met some of our housekeepers at your home, if you have, we’re sure you’ll agree that they work their socks off (or usually, they just work in their socks!) to get your home guest ready.
Housekeeping supervisor – quality control is the final step before your guests arrive! As we fully employ our team, we can ensure they are regularly supervised and trained – this means your cleanliness rating is in good hands.
Welcome wizard – every great Airbnb experience should start with an in-person check-in to introduce your guests properly to your home and city. Our concierges are also sharing their local tips with your guests so that they can enjoy their stay as locals do.
Operations coordinator – each week we have over 500 services across London – these are the eyes in the sky to make sure that everything is running to plan, we call them the Calendar Queens – we like to think in a past life they were London cabbies because these girls definitely have The Knowledge.
Warehouse operative – the keeper of the keys works tirelessly packing your linen, towels, tea, coffee, hand wash and cleaning supplies ready for each service – our warehouse team work as the central cog which keep the rest of the operations running smoothly.
Van driver – the muscle who run around town to deliver fresh linen, towels and welcome packs to support the housekeeping team – our premium linen is a real WOW factor for guests and so we like to thank our driving team for making those moments possible.
Host manager – think of her as your proxy – she’s the one in charge of your home when you’re away, tying together the day-to-day logistics and maintenance to ensure your home is performing at its best – as your representative, she will also step-up to lead Airbnb resolution centre conversations if there’s ever the need for one.
Inbox ninja – hosting is as much about your Airbnb conversations as your in-person interaction with guests – your guests’ arrival in London will be seamless with our fantastic inbox team, you can rest assure that they’ll receive VIP treatment before, during and after their stay.
Pricing specialist – this is where those extra hours really come in handy – as a host, you probably don’t have time to analyse the competing listings in your area, or think strategically about booking patterns of guests – that’s where our team excel in making sure you’re getting the best possible rates and occupancy for your listing.
Rescue runner – ask any Airbnb host and they’ll tell you that maintenance issues are a nightmare when guests are instay – with our man-on-a-moped running about town, we make sure when your home is misbehaving, it won’t impact your guests.
In a nutshell, here is the team behind your five star reviews. Now seat back, relax, and enjoy.
Hostmaker is here to look after your home and your guests.